Who we are

Creator Academy Inc, a Puerto Rico nonprofit.

Our website address is: https://creatoracademy.io.

Privacy Policy

Effective Date: October 5, 2026
Last Updated: October 5, 2026

Creator Academy (“Creator Academy,” “we,” “us,” or “our”) is a nonprofit organization based in Puerto Rico. We respect the privacy of our donors, supporters, volunteers, families, educators, program participants, website visitors, and others who interact with us.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Who We Are

Creator Academy supports educational and community initiatives in Puerto Rico, including hands-on learning, sustainability, agriculture, technology, creative education, and related programs.

Primary Address:
Creator Academy
165 Ponce de Leon Ave.
San Juan, PR 00917

Mailing Address:
Creator Academy
713 Calle Estado, Unit 1-C
San Juan, Puerto Rico 00907

This Privacy Policy applies to information collected through Creator Academy websites, forms, donation pages, events, advertising campaigns, social media lead forms, communications, and other services operated on our behalf.

2. Information We May Collect

The information we collect depends on how you interact with Creator Academy.

Information You Provide to Us

You may provide information such as:

• Name
• Email address
• Telephone number
• Mailing or billing address
• Donation amount or anticipated contribution range
• Donation history
• Volunteer or program interests
• Event registration information
• Organization or employer
• Questions, comments, messages, or other information you choose to provide
• Information submitted through surveys, applications, sign-up forms, or contact forms

For certain educational or fundraising campaigns, including campaigns related to Puerto Rico tax-incentive programs, we may also ask you to voluntarily tell us whether you hold an Act 20, Act 22, or Act 60 decree. We use that information to better understand whether our educational materials or fundraising communications are relevant to you. We do not provide tax or legal advice based on that information.

You are not required to provide information that is not necessary for the service, communication, donation, or program you request.

Donations and Payment Information

When you make a donation, we may collect information needed to process and document the contribution, such as your name, contact information, donation amount, transaction date, and related records.

Payments may be processed by third-party payment providers. Those providers may collect payment card, bank, billing, or other financial information directly from you under their own privacy policies and security practices.

Creator Academy does not need or intend to retain complete payment-card numbers when payment processing is handled by an authorized third-party processor.

Information From Advertising and Social Media Platforms

You may interact with Creator Academy through Facebook, Instagram, Meta lead forms, or other social and advertising platforms.

For example, if you complete a Creator Academy form on Facebook or Instagram, we may receive the information you choose to submit through that form, which may include your:

• Name
• Email address
• Phone number
• Decree-holder status
• Donation interest or contribution range
• Answers to campaign-specific questions

The social-media platform may separately collect information about your use of its services according to its own privacy policy.

Submitting a form to Creator Academy does not change the privacy practices of Meta, Facebook, Instagram, or another third-party platform.

Information From Public or Third-Party Sources

Where permitted by law, Creator Academy may receive or compile information from:

• Publicly available government records
• Public directories or databases
• Event registrations
• Referrals
• Partner organizations
• Service providers
• Information that individuals or organizations have made publicly available

We use such information for legitimate nonprofit purposes such as outreach, research, donor engagement, program development, record accuracy, and understanding communities that may be interested in our mission.

We do not treat the fact that information is publicly available as permission to use it without limitation. We seek to use public-source information responsibly and consistently with applicable law and the context in which the information was made available.

Information Collected Automatically

When you visit our website or digital services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from an IP address
• Date and time of visits
• Links or buttons clicked
• Advertising or campaign attribution information

We may use cookies, pixels, analytics services, or similar technologies to understand website activity, improve our services, measure advertising effectiveness, prevent abuse, and understand how people find Creator Academy.

3. How We Use Information

We may use information to:

• Process and acknowledge donations
• Provide donation receipts or other required records
• Respond to inquiries
• Provide requested information, guides, or educational materials
• Communicate with donors, supporters, volunteers, and prospective supporters
• Operate educational and community programs
• Manage registrations, applications, and events
• Follow up with people who request information
• Measure the effectiveness of fundraising and outreach campaigns
• Understand which audiences are engaging with our mission
• Improve our website, communications, programs, and services
• Maintain accurate organizational and donor records
• Detect fraud, misuse, security incidents, or technical problems
• Comply with legal, accounting, tax, regulatory, or reporting obligations
• Protect Creator Academy, its participants, supporters, property, and legal rights

When we ask whether someone holds an Act 20, Act 22, or Act 60 decree, we primarily use that information to evaluate the relevance and effectiveness of educational and donor outreach campaigns.

Creator Academy does not provide tax, legal, accounting, or investment advice. Individuals should consult their own qualified tax or legal advisers regarding Puerto Rico incentive programs, charitable contributions, or their individual circumstances.

4. How We Share Information

We do not sell or rent donor, supporter, lead, student, family, or volunteer contact information to third parties for their own independent marketing.

We may disclose information in the following circumstances.

Service Providers

We may provide information to trusted companies that help us operate, including providers of:

• Website hosting
• Email delivery
• Customer or donor management systems
• Payment processing
• Data storage
• Analytics
• Advertising measurement
• Form processing
• Communications
• Security
• Professional services

These providers receive information only as reasonably necessary to provide services to Creator Academy and are expected to handle it appropriately.

Advertising and Social Platforms

We may use advertising platforms such as Meta to distribute Creator Academy messages, collect information that individuals voluntarily submit, and measure campaign performance.

If Creator Academy uses an audience-matching or similar advertising feature involving information in our possession, we will seek to do so only where we believe we have appropriate authority to use the information for that purpose and subject to applicable platform requirements and law.

Professional Advisers and Organizational Oversight

Information may be disclosed when appropriate to accountants, attorneys, auditors, board members, insurers, financial institutions, consultants, or other professional advisers assisting Creator Academy.

Legal or Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with law, regulation, subpoena, court order, or lawful government request
• Protect the safety of a person
• Investigate suspected fraud, abuse, or misconduct
• Protect Creator Academy’s legal rights or property
• Address a security incident

Organizational Changes

If Creator Academy undergoes a merger, restructuring, consolidation, transfer of programs, or similar organizational change, relevant information may be transferred as part of that transition, subject to appropriate confidentiality and nonprofit-purpose restrictions.

5. We Do Not Sell Personal Information

Creator Academy is a nonprofit organization.

We do not sell personal information for money.

We also do not sell or rent our donor or supporter lists to unrelated organizations for their independent commercial marketing.

6. Email and Other Communications

If you provide your email address, Creator Academy may send you communications relating to:

• Information you requested
• Donations
• Programs
• Events
• Educational resources
• Campaign updates
• Volunteer opportunities
• Creator Academy news
• Ways to support our mission

You may unsubscribe from non-transactional marketing emails by using the unsubscribe link included in the message.

We may continue to send communications that are necessary to complete a transaction, provide a requested service, maintain legally required records, or respond to you.

Text Messages

If Creator Academy offers text-message communications, marketing text messages will be sent only where appropriate consent has been obtained.

Consent to receive marketing text messages is not a condition of making a donation.

Message and data rates may apply. Where applicable, recipients may reply STOP to discontinue marketing text messages.

7. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies can help us:

• Keep the website functioning
• Understand traffic and usage
• Measure advertising results
• Determine which campaigns lead to inquiries or donations
• Improve website performance
• Prevent fraud or abuse

Some third-party services may set or access their own cookies or identifiers and may process information according to their own privacy policies.

Your browser may allow you to block or delete cookies. Doing so may affect certain website features.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or for legitimate nonprofit, accounting, tax, legal, security, or recordkeeping purposes.

For example:

• Donation and financial records may be retained as necessary to comply with tax, accounting, audit, and nonprofit recordkeeping requirements.
• Inquiries and prospective-donor information may be retained while a relationship remains active or while the information remains reasonably useful for the purpose for which it was collected.
• Information may be retained longer when required by law, reasonably necessary to resolve disputes, prevent fraud, protect legal rights, or document consent.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely archive it as appropriate.

9. Information Security

Creator Academy takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication, restricted administrative permissions, secure service providers, software updates, backups, encryption where appropriate, and monitoring for unauthorized activity.

No website, database, email system, or transmission over the internet can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.

If Creator Academy becomes aware of a security incident involving personal information, we will investigate it and provide notifications where required by applicable law.

10. Children and Student Privacy

Supporting children and education is central to Creator Academy’s mission. Protecting children’s privacy is therefore particularly important to us.

Our general fundraising, donor, newsletter, advertising, and inquiry forms are intended for adults and are not intended to solicit personal information directly from children under 13.

We do not knowingly use personal information collected directly from a child under 13 for advertising or fundraising.

Where a Creator Academy educational program needs information about a minor, we seek to collect only information reasonably necessary for the program and to involve a parent, legal guardian, school, or other authorized adult as appropriate.

Information about minors will not knowingly be sold or rented.

If a parent or guardian believes a child has submitted personal information to Creator Academy without appropriate authorization, they may contact us using the information below and request that we review and, where appropriate, delete the information.

11. Photographs, Videos, and Program Stories

Creator Academy may document its educational or community activities through photographs, video, audio, testimonials, artwork, or program stories.

When identifiable minors are featured in promotional, fundraising, or public-facing materials, Creator Academy seeks to obtain appropriate permission from a parent, guardian, school, or other authorized party as appropriate to the circumstances.

We strive to avoid publishing sensitive personal information about children or program participants unnecessarily.

Requests concerning a specific photograph, video, or story may be submitted using the contact information below.

12. Your Privacy Choices

You may contact Creator Academy to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Update your contact preferences
• Stop non-essential marketing communications
• Delete information that we are not legally or operationally required to retain
• Address a concern about how your information is being used

We may need to verify your identity before fulfilling certain requests.

Some information cannot immediately be deleted when it must be retained for legal, accounting, tax, fraud-prevention, audit, contractual, or legitimate nonprofit recordkeeping purposes.

We will honor additional privacy rights that apply to you under applicable law.

13. Third-Party Websites and Services

Our website, emails, social-media accounts, and other communications may contain links to websites or services operated by third parties.

Creator Academy does not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing information to them.

14. Information Processing Locations

Creator Academy is based in Puerto Rico.

Some service providers we use may process or store information elsewhere in the United States or in other jurisdictions. When information is transferred to a service provider, it is subject to the safeguards, contractual terms, and legal requirements applicable to that provider and relationship.

15. Changes to This Privacy Policy

We may update this Privacy Policy as our programs, technology, fundraising practices, or legal obligations change.

When we make material changes, we will update the Last Updated date at the top of this page and may provide additional notice when appropriate.

We encourage visitors to review this policy periodically.

16. Contact Creator Academy

Questions, concerns, or privacy requests may be directed to Creator Academy by mail:

Creator Academy
713 Calle Estado, Unit 1-C
San Juan, Puerto Rico 00907

Our principal location is:

Creator Academy
165 Ponce de Leon Ave.
San Juan, PR 00917

Please include enough information for us to understand and respond to your request. For privacy or data-related requests, please do not send highly sensitive information such as Social Security numbers, complete payment-card numbers, passwords, or banking credentials by ordinary email or mail unless specifically requested through a secure method.